Tech Support Co...

The Tech Support company hired Enflow Information Systems™  to: create a Help Ticket Software Reporting System that would be simple to use and be open to future in-house code/design extensibility and scalability (to web, to larger back end database, to .net upgrading, to api integration with exchange, sharepont, etc).

  •  Used Visual Basic and Microsoft Access to build initial software database front end and provided the source code to enable future work extensions.

  •  Enabled unique ticket # generation. Added per ticket record line: item accounting (both labor and parts sub totals) sub company sub contracting tracking, ticket contact tracking, date ticket opened/closed, total costs, problem notes and resolution notes.

  •  Designed the Help Desk support view (vertical) to show only basic contact information including a search feature for past ticket resolutions which acts as an easy to use active knowledge and FAQ database.
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